Shipping and Delivery

Delivery

Delivery is free at Emma Louise™ and will always be. Many of our products are made with a lot of love especially for you, which is a meticulous process and means that delivery takes a little longer than you are probably used to.

Custom-made products: 14-25 business days

Non-custom made: Average 5-14 business days.

If you would like to change anything in your order, please let us know within 48 hours. After that, unfortunately we cannot make any changes.

Delay

We do everything we can to deliver your order as quickly as possible. Of course, sometimes an order may be delayed. If the delay lasts longer than a week, please contact us.

Please note: The delivery times listed are estimates only and not guaranteed. Delivery times are given in working days, which means that weekends are not included. We do everything we can to ensure that our packages reach our customers as quickly as possible, but please be aware that in some cases packages may be delayed.

Origin

We want to be open with you about the origins of our amazing products. Our jewelry is made outside of Europe, where craftsmanship and expertise in jewelry making are well-regarded.

This method allows us to not only guarantee outstanding quality but also offer our products at a more affordable price compared to many competitors.

We work closely with trusted partners to ensure your order is delivered safely to you. This strategy allows us to offer you trendy and affordable jewelry. Once all the creative steps are taken, our beautiful products are crafted with care and expertise in China, where they are then shipped directly to you.

We stand behind the quality of our products and are confident that you will appreciate the durability and beautiful details. If after receiving your order you change your mind and are not satisfied, we will of course offer you a refund.

As a conscious step to offset our ecological footprint, we plant a tree for every order. In this way, we contribute to environmental restoration and try to neutralize emissions from long-distance transport as much as possible.

Thank you for your understanding and trust in us. We hope that our jewelry will complement your style and personality in a wonderful way.