Frequently Asked Questions

Shipping is always free at Emma Louisa. All products with engraved names/words/pictures/etc. are customized products, therefore the delivery time will be approximately 14-25 working days. All non-customized products are delivered within 5-14 working days.

Our jewelry is made from premium stainless steel with a coating. Our jewelry is completely hypoallergenic and skin-friendly. Our premium coating ensures that even though the stainless steel contains nickel, it does not come into contact with your skin, making it ideal for those with nickel allergies. Indulge in our stunning jewelry and enjoy the comfort of worry-free wear.

We stand behind the quality of our products and want you to feel confident in your purchase. That's why we offer a free 1-year warranty on all items. For extra peace of mind, you also have the option to purchase an extended warranty at checkout. Shop now and enjoy worry-free shopping.

Our jewelry is expertly crafted with the finest quality materials and is designed to be both durable and long-lasting. Rest assured that our jewelry does not contain any harmful substances, ensuring that you will not experience rust, tarnish, allergies or discoloration. However, if you ever encounter any problems with your jewelry discoloring, do not hesitate to contact us at info@emma-louise.se and we will be more than happy to help you find a solution. Your satisfaction is our top priority, and we stand behind the quality of our products.

Elevate your style with confidence knowing that our jewelry is made from premium materials designed to last a lifetime. We use the finest stainless steel, crystal, chains, and other materials to craft our jewelry. We pride ourselves on using only non-toxic substances, ensuring you won't experience rust, tarnish, discoloration, or allergies. Discover the joy of wearing our exquisite jewelry without worry.

Our jewelry is designed to be versatile and can be worn by anyone, regardless of gender. While some jewelry may have a more feminine design, the majority of our collection is gender neutral and can be styled to suit everyone's taste. We believe that everyone should have the opportunity to elevate their style with our exquisite jewelry.

We offer you free shipping on all orders within Europe. Enjoy the convenience of choosing your favorite items without worrying about any extra fees. Elevate your style effortlessly and let us take care of the rest.

We are sorry to hear about your broken jewelry, and we are committed to resolving the issue as quickly as possible. Please send us an email at info@emma-louise.se, including a photo of the damaged item. Our team will work hard to find the best solution for you. Thank you for giving us the opportunity to make things right.

We are sorry to hear that the jewelry you received did not meet your expectations. We want to make things right and help you find a solution. Please send us an email at info@emma-louise.se along with a photo of the item so that our team can help you resolve the issue as soon as possible. Thank you for giving us the opportunity to address your concerns.

To ensure the highest quality results for your personalized jewelry, we recommend using high-resolution images with the subject centered in the frame. Avoid using dark photos, black and white photos, photos taken from a distance, photos taken from printed photos, and low-quality images.

For jewelry with a projection crystal, such as our photo bracelet and heart photo necklace, please note that all images will be cropped to a square to fit the projection crystal. We want you to cherish your personalized jewelry for many years to come, and a high-quality image is key to achieving the perfect result.

We care about the longevity of your jewelry and we want to ensure that you will enjoy it for many years to come. As a gentle reminder, avoid showering with your stainless steel jewelry as it may affect its coating and longevity. Thank you for taking care of your precious items.

We use high-quality materials and technology to ensure that the image on your picture jewelry has a long lifespan and does not fade easily. However, if you experience any problems with the image fading, do not hesitate to contact us at info@emma-louise.se and we will be happy to help you find a solution. Customer satisfaction is our top priority and we stand behind the quality of our products.

We apologize for any inconvenience this delay may have caused. Please email us at info@emma-louise.se with your order number and our support team will investigate the issue and provide an update on the status of your order. We appreciate your patience and understanding and will do everything we can to ensure you receive your order as soon as possible.

Thank you for your interest in our jewelry. We currently do not have a physical store and only sell our products online. However, we strive to provide the best possible shopping experience for our customers, with a user-friendly website, secure payment options, and exceptional customer support. Please let us know if you have any further questions or concerns, and we will be happy to assist you.

Absolutely! We are happy to accommodate special requests to make your jewelry even more unique and personal. Please send us an email at info@emma-louise.se with the details of your request so that we can provide you with the best possible information. Some requests we can do for free, but if your request requires additional materials, labor or time, additional costs may apply. We want to ensure that your special request is fulfilled to your satisfaction, so do not hesitate to contact us.